costomer service.
well, i had been back after another long stint. was busy with work, or rather, been REALLY busy with work. im juggling two jobs now, as they are two wonderful workplace.(and i want more income) anyway, apart from the tirednesss of work, its a rather wonderful experience for me to see the many faces of singaporeans and also, pick up more friends.with nothing much exactly to post, i shall share the kind of costomers i have seen that will make you wanna pull down your pants and pee-ed right at their face.
1. the what-is-this-what-is-that type.
these people are the most common irritants, mainly indian.( no racist remark) they seems to think that the salesman knows everything. yah, as a retail salesman, you got to know your products! the problem is after you advice them on the recommended shoes, which they ask you for. they will always return to the earlier question and ask their repertoire of question again. this will ask question like' why is this so expensive and that so cheap' and after your explaination. they will just keep quiet, or, they will yell 'rubbish, you dont know anything!' what the hell, as if they know, know le still ask. these people will usually end up buying the cheapest one.
2. the cheapos'
these group of people have only one thing on their mind. DISCOUNTS! first line they will say after approaching the salesman with the shoe in hand, 'this one got discount anot arh?' reply will always be typical. when you say yes. they will say 'can help me get size ---?' when no, reply will be a short 'why?' as if i know, my father dont own the shop. once, i was serving this middle 40 lady, everywhere she go, she will point out to shirts she is interested and ask ' got discount anot' and when most of the item dont have, she left. you want discount go pasar malam lar, shopping centre all fixed price.
another group of cheapos i encounter in banquet are far more disgraceful, once, in this buffet dinner recently, it was towards the end of the night, when everybody left and left only a table of commitee just starting their dinner. throughout the dinner, while i was clearing the coffee stall alone, i heard constant praising of the food and desert, and when i was smugging on tonight's good meal(the leftover's), i heard somrthing that shattered everything. 'can i da bao?' noooooooo! i moan to myself. my manager gave the green light to their request and this women who was so much in love with the chocolate truffle cake grab the remaining half of itand stuff it into the box, saying it will be for tommorrow's breakfast. my heart is crying now, the truffle cake is my favourite also! and happily, the women approach me, and ask 'the kitchen still have anot?' tmd. machiam the seven month ghost like that. havent shit out thinking what to stuff inside her stomach liao. what surprise me was she look so young and rather pretty, but behave like a old women. totally disgusted.
3. women
the most difficult to serve and satisfied. especially those with hushand. there is these two experience which i saw my manager encounted. it was at closing, and these couple walk in, see see look look, then the men who really want to buy a racket ask my manager for recomendations. the man was rather okay with everything, but the women bombared so many question. and when the man wanted to get the racket already, the women will say she prefer another one. taking their own sweet time to chose.
4. the chee byes.
me and my colleague alway brand the most fuck up costomer under this group. those that have alot of problems. recently, which is two days ago, there is these two girls, buying a reebok bag, which cost about 30 plus, about a few more hours later, they came back, saying they intended to buy the cheaper one, and wanted to changwe and also a cash refund. but our policy clearly stated no refund. then the girl's friend started to talk in a attitude way. saying her friend has no money to eat. our fault arh? this kind of shameless thing she also got the cheek to say out sia. my manager, already no mood because of another chee bye he's is handling also, just gave them back the money. now, the chee bye he is handling is far more atrocious, a indian man, demanding a change for his what looks like a shoe picked up from the rubbish dump. he claimed he brought it two month ago, at our shoe, and now the air rubber has expand, my manager check the production date and it was produced in 2002. which our shop open in 2005 dont carry, its a very old shoe and is brought from the previous tenant, sportslink. the man insist he is right that its brought from here and wanted a change immediately. so after calling the costomer service and stuff, he finally admit he brought it in 2004. he dont give a damn to what my manger say claim we are wasting his time. who's talking now? in the end the poor old man went home with the old pair of shoe, wasting one hour with us. dumb guy, want change new shoe also dont need like that mar.
and yesterday, i was serving this indian again, he helped himself to all the shirt, took it out, go to the changing room try, and throw it everywhere. i so damn pissed lor, i thought he buy liao, and when i turned around he took another bundle of clothes in the fitting room, came out not wanting any again. knn, i piled up all the shirt and he tried a total of 20 over pieces.! when his taking another run in the store. my manger recommended some and he try and took one piece in the end. because of this bastard, he overturn the shop and make me spend so much time hanging back everything and he end up buying one piece! argh. dont try hen you cannot buy lar. also not handsome, nobody will see also mar. arent they chee byes?
my another colleague was more unlucky, got a trashing. this man who wanted to buy a shin guard handed my friend the money, my friend just politely say, please pay at the counter and that chee bye trashed him saying 'what kind of service is this?' ridiculous? if he say this to me, i will definitely tell him ' self service sir' not happy complaint me lor.
these are just a few of the ridiculous costomer i have entertained and seen, singaporens keep saying what costomer service is poor, but they themselves never thought that if thay at least treat us salespeople and waiter as proper human, you will at least walk away happier. a simple smile will make me serve you well, just dont be overdemanding. i very practical one, you look friendly, i serve you with a smile. you yaya, use finger summon me to you, i give you lan jiao service. haha. spare a thought lar. you not happy you scold us, we not happy scold who? you got some money you come and big fuck, so good, dont work for people lor, open your own company, command people. that is when you have the right to act. yesterday, encounted so many shit ass people, at least one make me smile. i called this man, saying the reebok resistance tube he was searching for is out of stock. he replied that he had already got one from his friend and praise me for puting in my efforts to search for it and called to inform him, saying' this is what i call good costomer service' haha. true, i ended up telling him sorry that we couldnt find it and he instead say not to worry, he dont mind. i so happy can. see, just be gracious, qing chai jiu hao.
posted by koonann @ 12:50 PM
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